Privacy Policy

1. Introduction

At LoadConnect Inc. (“LoadConnect,” “we,” “us”), we care about your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our website, public directory, and factoring score reports (together, the “Service”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We collect the following types of information:

A. Information You Provide:

Name, email, phone number
Company name, DOT/MC number
Information submitted through forms, reports, or CTAs

B. Automatically Collected Data:

IP address, browser type, device info
Pages visited and activity on our Services
Cookies and similar tracking technologies

C. From Trusted Sources:

Public databases like FMCSA and SMS
Finance data partners who provide factoring score reports

3. How We Use Your Information

We use your information to:

Provide and improve our Services
Provide requested reports (e.g., factoring score)
Respond to support requests
Communicate updates, legal notices, and relevant service messages
Comply with applicable laws and regulations
Fulfill contact requests you make on the Service, including when you ask for more information about a third-party service or product

If you click a CTA that leads to a third-party service, we may share your contact details (name, email, phone) with that provider so they can follow up. It’s entirely your choice — you’re always in control and can choose not to click.

We do not sell your personal data. We may share data only:

With trusted partners if you request a service (e.g., factoring score)
With service providers (e.g., hosting or analytics) under strict confidentiality
To comply with legal obligations
In the event of a business merger or acquisition

5. Security

We take appropriate steps to protect your data:

HTTPS encryption
Role-based access control
Continuous monitoring

No system is 100% secure, but we work hard to keep your data safe.

6. Children’s Privacy

Our services are intended for a general audience and are not directed toward individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18.

If you are under 18, please do not use this Site, register for any services, submit any information, or use any interactive features. This includes providing your name, address, phone number, email, or any other personally identifiable information.

If we learn that we have collected personal information from someone under 18 without verified parental consent, we will promptly delete that information. If you believe that we may have collected such information, please contact us at [email protected].

7. Your Privacy Rights

Depending on your country, you may have the right to:

Access, correct, or delete your data
Request that we stop sharing your info
Withdraw your consent at any time

To make a request, email us at [email protected]

8. Request Verification

To access certain features or information on our Site, users may be required to verify their identity by confirming their association with a registered motor carrier (MC) or USDOT number. As part of this verification process, we may send a one-time verification code to the email address or phone number on file with the Federal Motor Carrier Safety Administration (FMCSA) for that entity.

We use this method to ensure that only authorized individuals can access sensitive or business-specific information. The verification code is used solely for identity confirmation and is not stored or reused. If we are unable to confirm your association with the MC or USDOT number, access to certain features may be restricted.

9. Data Retention

We keep your data only as long as needed to:

Provide our Services
Meet legal obligations
Prevent fraud or misuse

We may delete or anonymize data after 36 months of inactivity, unless required to keep it longer.

10. Third-Party Links

Our Services may include links to third-party sites (e.g., factoring companies). We are not responsible for their privacy practices. Please read their policies.

11. International Use

Your data may be processed in the United States. By using LoadConnect, you consent to this.

We may block access from countries subject to U.S. export control or sanctions.

12. Policy Updates

We may update this Privacy Policy at any time. We will post updates here with a new effective date. Continuing to use our Services means you accept the changes.

13. Contact Us

LoadConnect Inc.
8 The Green, Ste R
Dover, DE 19901
Email: [email protected]