LoadConnect Privacy Policy

Last Updated: March 10, 2026

LoadConnect, Inc. (“LoadConnect,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, share, and protect information when you access or use our websites, web applications, dashboards, browser extensions, directories, and related services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you interact with the Service.

Account Information

When you create an account or use the Service, we collect your email address and basic account-related information.

If you sign in using a third-party provider such as Google or Microsoft, authentication is handled by that provider. LoadConnect does not receive or store your third-party email account passwords.

Usage Information

We collect information about how you interact with the Service, including:

• features you use
• searches you perform (such as truck or load searches)
• pages or profiles you view
• general activity within the website, dashboard, or browser extension

This information helps us improve performance, enhance functionality, provide support, and maintain the security and reliability of the Service.

Technical Information

We may automatically collect certain technical information when you access or use the Service, such as:

• browser type
• device information
• IP address
• system activity logs

This information is used to operate the Service, monitor performance, maintain security, troubleshoot issues, and improve reliability.

Information You Provide to Us

We collect information that you voluntarily provide when using the Service, including:

• reviews or ratings you submit
• requests to contact companies listed in the directory
• profile updates or correction requests
• messages or communications sent to us
• business or company information you choose to provide

User reviews and ratings are publicly visible within the directory.

Certain submissions, such as business inquiries or contact requests, may be shared with the intended recipient as part of the functionality of the Service.

Documents and Content You Submit

If you use document processing features within the Service, we process the documents or content you provide solely to generate the requested output or functionality.

Uploaded documents may be temporarily stored or processed by our systems only as necessary to provide the requested feature or maintain system reliability and security.

We do not use such documents for marketing, advertising, or profiling purposes, and we do not share them with third parties except where necessary to operate the Service.

We do not retain uploaded documents longer than reasonably necessary to provide the requested functionality unless retention is required for security, legal compliance, or technical operations.

2. Cookies and Similar Technologies

When you visit our website or use our Service, we may use cookies or similar technologies that store small pieces of information on your device.

These technologies help us:

• operate the Service
• understand usage patterns
• improve performance
• enhance user experience

You can control cookies through your browser settings.

3. How We Use Information

We use the information we collect to provide, operate, maintain, and improve the Service, including the LoadConnect website, web applications, dashboards, browser extension, directory, and related features.

This includes:

• supporting account functionality
• enabling directory tools
• improving performance and reliability
• maintaining security
• developing new features
• providing customer support

We may also use information to communicate with you about:

• service updates
• important notices
• product-related communications

In some cases, we may use contact information to send marketing or promotional communications about LoadConnect products, features, or services. Users may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in those communications.

4. How We Share Information

We do not sell or share personal information with third parties for their own marketing or advertising purposes.

We may share information with trusted third-party service providers that help us operate, maintain, and support the Service, such as providers of:

• hosting infrastructure
• analytics services
• payment processing
• security services
• customer support tools
• other operational services

These providers are authorized to use information only as necessary to perform services on our behalf.

If you choose to request information or express interest in services offered by third-party partners through features available in the Service, we may share relevant contact or business information with those partners solely to facilitate the requested service or connection. The use of such information by those third-party partners is governed by their own privacy policies.

We may also disclose information where required by law, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, safety, or security of LoadConnect, our users, or others.

If LoadConnect is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business or assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5. Public Content

Reviews, ratings, and other content that you choose to post may be publicly visible and may appear on or outside the Service, including through search engines.

Please do not post personal information that you do not want to be publicly available.

6. Public Business Information

The Service may display business information obtained from public records or other lawful sources, including government databases. Such information relates to transportation-industry businesses and is not collected from individual users of the Service.

7. Data Retention

We retain information for as long as necessary for business and legal purposes, including to:

• operate the Service
• comply with legal obligations
• resolve disputes
• enforce agreements

Certain records and logs may be retained for security and system integrity.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

• access certain personal information
• request corrections
• request deletion
• object to certain data processing

To submit a request, contact:
hello@loadconnect.io

Note: LoadConnect may not be able to delete or modify accurate public-record business information displayed in Company Profiles where such information originates from lawful public sources. However, we may review and correct inaccuracies when supported by reliable documentation.

10. Children’s Privacy

The Service is not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we will update the Last Updated date above and may provide additional notice where appropriate.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at:
hello@loadconnect.io