Privacy Policy
Last updated: December 25, 2024
1. Introduction
At LoadConnect Inc. ("LoadConnect," "we," "us"), we care about your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our website, public directory, and factoring score reports (together, the “Service”).
By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect the following types of information:
A. Information You Provide:
- Name, email, phone number
- Company name, DOT/MC number
- Information submitted through forms, reports, or CTAs
B. Automatically Collected Data:
- IP address, browser type, device info
- Pages visited and activity on our Services
- Cookies and similar tracking technologies
C. From Trusted Sources:
- Public databases like FMCSA and SMS
- Finance data partners who provide factoring score reports
3. How We Use Your Information
We use your information to:
- Provide and improve our Services
- Provide requested reports (e.g., factoring score)
- Respond to support requests
- Communicate updates, legal notices, and relevant service messages
- Comply with applicable laws and regulations
- Fulfill contact requests you make on the Service, including when you ask for more information about a third-party service or product
If you click a CTA that leads to a third-party service, we may share your contact details (name, email, phone) with that provider so they can follow up. It’s entirely your choice — you’re always in control and can choose not to click.
4. Data Sharing
We do not sell your personal data. We may share data only:
- With trusted partners if you request a service (e.g., factoring score)
- With service providers (e.g., hosting or analytics) under strict confidentiality
- To comply with legal obligations
- In the event of a business merger or acquisition
5. Security
We take appropriate steps to protect your data:
- HTTPS encryption
- Role-based access control
- Continuous monitoring
No system is 100% secure, but we work hard to keep your data safe.
6. Children’s Privacy
Our services are intended for a general audience and are not directed toward individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18.
If you are under 18, please do not use this Site, register for any services, submit any information, or use any interactive features. This includes providing your name, address, phone number, email, or any other personally identifiable information.
If we learn that we have collected personal information from someone under 18 without verified parental consent, we will promptly delete that information. If you believe that we may have collected such information, please contact us at hello@loadconnect.io.
7. Your Privacy Rights
Depending on your country, you may have the right to:
- Access, correct, or delete your data
- Request that we stop sharing your info
- Withdraw your consent at any time
To make a request, email us at hello@loadconnect.io
8. Request Verification
To access certain features or information on our Site, users may be required to verify their identity by confirming their association with a registered motor carrier (MC) or USDOT number. As part of this verification process, we may send a one-time verification code to the email address or phone number on file with the Federal Motor Carrier Safety Administration (FMCSA) for that entity.
We use this method to ensure that only authorized individuals can access sensitive or business-specific information. The verification code is used solely for identity confirmation and is not stored or reused. If we are unable to confirm your association with the MC or USDOT number, access to certain features may be restricted.
9. Data Retention
We keep your data only as long as needed to:
- Provide our Services
- Meet legal obligations
- Prevent fraud or misuse
We may delete or anonymize data after 36 months of inactivity, unless required to keep it longer.
10. Third-Party Links
Our Services may include links to third-party sites (e.g., factoring companies). We are not responsible for their privacy practices. Please read their policies.
11. International Use
Your data may be processed in the United States. By using LoadConnect, you consent to this.
We may block access from countries subject to U.S. export control or sanctions.
12. Policy Updates
We may update this Privacy Policy at any time. We will post updates here with a new effective date. Continuing to use our Services means you accept the changes.
13. Contact Us
LoadConnect Inc.
8 The Green, Ste R
Dover, DE 19901
Email: hello@loadconnect.io